SHIPPING
Delivery information.
Available shipping methods, rates and delivery estimates are presented during checkout and can vary by product and destination. Products fulfilled from different locations may arrive in separate packages.
CUSTOMER CARE
Shipping & returns.
Straightforward guidance for deliveries, returns and order issues.
ORDER PROCESSING
From order to shipment.
Orders begin processing after payment is confirmed. Tracking is sent when available. If an order contains multiple fulfillment sources, you may receive more than one tracking number.
RETURNS
Start with customer care.
Before returning an item, contact Oak & Volt so we can confirm eligibility and provide the correct return instructions. Product condition, fulfillment source and customization can affect return options.
DAMAGED OR INCORRECT ITEMS
We want to see what happened.
Send your order number and clear photos of the item and packaging through the Contact page. Keeping the original packaging until the issue is resolved can help with carrier or supplier claims.
Before accepting live orders: confirm that this page matches the shipping profiles, return rules and fulfillment settings configured in Shopify and any connected fulfillment partners.